Exchange Policy

We want you to be happy with your purchase and we apologize if it is not. We would be most happy to provide only exchanges for all items purchased from us if the following conditions are met within 2 days of date of delivery:

• You need to raise exchange request by raising the exchange ticket by clicking the get help button (under Actions in your orders panel with valid reason of exchange and images of the product stating the reason of exchange within 2 days of delivery.

• All items must be in their original packaging with product tags intact

• All items must be unworn, unused, unwashed and in its original condition

• Originals receipts would need to be included

• All items would need to be purchased originally from Tomtun

• All exchanges are only valid for 2 calendar days from the time you receive the original order of goods and 3xl to 5xl sizes are non acceptable to return and exchange.

• Refunds are not acceptable for any reason only exchanges are possible that too 1 time for sending return back to us the process is given below

• Only exchange of sizes of same design of same product is possble.

• No Exchange for surprise Packs

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.